Digital services only
RingMyExpert services are delivered digitally through the app. No physical goods are shipped, and no shipping address or courier delivery is required. The booking or request details identify the provider, service and relevant delivery time.
Instant private calls
An instant call depends on an available expert or creator accepting the request. Follow the call status in the app and join when the call is ready. A pending request does not mean the conversation has started.
Scheduled private calls
A scheduled booking shows the agreed date, time and duration in the app. Open the booking and follow its join instructions at the scheduled time. Check the displayed time carefully when booking or travelling across time zones.
Group sessions
Group sessions take place at the event date and time shown with your reservation. Join through the session details in the app. The event description explains the subject, host and duration.
Personalised videos
Where offered, creators fulfil personalised video requests digitally. Review the delivery details shown for the request before confirming, then follow its status in the app and access the video when it is delivered. Delivery is separate from a live call.
Before joining
Use a supported version of the app, a stable internet connection and a device with the microphone and camera permissions needed for your service. Check your booking or request status in the app before joining or expecting delivery.
Missing or interrupted service
If a provider does not attend, a call fails, or a requested video is not delivered as described, contact support@ringmyexpert.com with the booking or request reference and what happened. See our Refund & cancellation page for the applicable cancellation and refund rules.