Information we collect
You can browse this website without creating an account. The email link opens your own email app; this website does not collect an email address through that link. If you email Support, we receive the information you include in your message.
The RingMyExpert app processes account and profile information, booking and call records, wallet transactions, device diagnostics and expert verification details needed to provide the service. Payment partners process payment credentials; RingMyExpert does not store full card numbers.
How we use information
Information submitted through the app or support is used to operate the service, prevent abuse, answer requests and meet legal obligations.
Website data
Our hosting infrastructure may process connection information, including IP addresses and request logs, for security and availability. This public website does not include advertising trackers or a marketing signup form.
Sharing and processors
Booking and profile information is shared with the other participant as needed to deliver your service. Infrastructure, payment, communication and safety providers process information needed to operate RingMyExpert. Information may also be disclosed where required by law or to address safety concerns. We do not sell personal information.
Retention
Information is kept only as long as needed for the stated purpose, dispute handling and applicable legal obligations.
Your choices
You can update your profile and notification preferences in the app. To request access, correction, account closure or deletion where applicable, use in-app Support or email support@ringmyexpert.com. Some transaction and consent records may need to be retained for legal, accounting or dispute purposes.
Children
RingMyExpert is intended for adults aged 18 and over. We do not knowingly collect applications from children.
Privacy enquiries and complaints
Email support@ringmyexpert.com with the subject “Privacy request” and describe your request. Do not send passwords, OTPs, payment PINs or full card details. We may need to verify account ownership before providing account information or acting on a request.